Privacy Policy

Who is responsible for your data

This website, servitecgyg.com, is operated by Servitec GyG, a technology services company based in San José, Costa Rica. Servitec GyG is responsible for the processing of the personal data described in this policy.

For questions about privacy or your personal data, you may contact us at privacidad@servitecgyg.com.

What information we process

When you use our Guidance, Quote Request or Contact forms, we may ask for your name, company or organization, a way to reply to you, a description of your needs and, where applicable, the service you are interested in. Some information is necessary for us to handle your request, while other information is optional, as indicated in each form.

We also record information needed to manage the inquiry, such as the date it was submitted, the form used, the language and the general website context from which the inquiry originated.

If you contact us by email, phone, WhatsApp or another channel, we may record the information you provide so we can respond to and follow up on that communication.

Why we use your data

We use the personal data you provide only to handle your inquiry, prepare guidance or a quotation, communicate with you, follow up on your request, send confirmations related to it and protect our services against abusive or automated use.

We do not sell or rent your personal data, we do not trade prospect databases, and we do not use information from your inquiries for purposes incompatible with those for which it was collected.

Who may process your data

Within Servitec GyG, only authorized staff may access the information needed to handle an inquiry.

Technology providers that help us operate the website, hosting, communications, security and other necessary services may also be involved. These providers receive only the information needed to perform their function and are not authorized by Servitec GyG to use it for their own commercial purposes.

Website measurement

Servitec GyG uses its own measurement to obtain general statistics about how the website is used. This measurement does not create individual profiles or use the personal information you enter into our forms.

In addition, if you expressly accept it, we use Google Analytics to obtain statistics about visits and interactions with the website. Google Analytics may use first-party cookies and process technical information related to the visit, device or browser and activity on the website.

We do not send Google Analytics your name, email address, phone number or the content of the message you enter into our forms.

Google Analytics is not loaded until you accept this measurement. If you decline, you may continue using the website normally. You can later change or withdraw your choice from “Privacy preferences”.

Google Analytics information used for detailed analysis is configured with a 14-month retention period.

Cookies and similar technologies

The website uses technical cookies necessary for functions such as form security and administrative sessions.

When you accept Google Analytics measurement, that service may use its own cookies to distinguish visits and produce usage statistics. We do not use this configuration for personalized advertising.

Your measurement choice is remembered in your browser so that we do not need to ask you again on every visit, and you may change it later through the privacy preferences.

How long we keep personal data

We keep personal data only for as long as necessary for the purposes for which it was collected and to meet applicable obligations.

Business inquiries and related communications are generally retained for up to 24 months after they are closed or after the last business activity. Personal information is then deleted or disassociated where appropriate.

Technical service providers may retain temporary copies or records according to their own operational and security cycles.

How we protect your data

We apply technical and organizational measures intended to protect the confidentiality, integrity and availability of information and to limit access to personal data to those who need it to perform their duties.

No security measure eliminates every risk, so we review and update these protections periodically.

Your rights

Under applicable law, you may request access to your personal data, correction when it is inaccurate or incomplete, deletion where appropriate and any other rights available to you under applicable data-protection law.

You may also withdraw a choice or consent where processing depends on it, including optional Google Analytics measurement.

To make a request, write to privacidad@servitecgyg.com. These requests are handled free of charge and within the time limits required by applicable law.

External services and links

The website may include links to external services such as WhatsApp, email or phone calls. When you use one of those services, subsequent processing of information is also governed by that provider's own terms and policies.

Optional measurement through Google Analytics is also subject to Google's terms and privacy practices.

Changes to this policy

We may update this policy when our services, providers, processing practices or applicable requirements change. Each change is published as a new revision with its effective date.

Contact

Servitec GyG · San José, Costa Rica · privacidad@servitecgyg.com